2 Simple Ways To Delete Reviews From Google

Did you receive a negative review on Google (GMB listing)?

We know how disheartening it is to see such reviews when you do your best to deliver quality. That said, having a negative review isn’t the end of the world. Infact, it is healthy to have few negative reviews along with the positive ones, as it shows you are a real business with genuine reviews from real customers.

So, it is fine to have a small percentage of negative reviews and at the end of the day, we all are humans, may make mistakes and sometimes things are out of our control.

Having said that, if the review is explicitly fake or demeans your business falsely, it’s worth trying to get the review removed. So the elephant in the room is : Can I Delete The Negative Reviews on Google?  The answer is “YES”, there are ways in which you can get the unwanted reviews removed from the Google Business Listing.

How To Delete The Negative Google Reviews?

There are ONLY two ways in which you can get the bad reviews deleted from your GMB account:

Option 1. Report review (earlier called as Flag an inappropriate review) and request Google to remove it.

Option 2. Ask the customer who left the review to delete or edit it.

Let us discuss each option in detail

Step- by- Step Instructions: - “Know How to Request Google to Delete a Review”

Google provides business owners with an option to flag or report the reviews that violate Google’s policies and can request for their removal. 

As per Google’s new dashboard in 2023, here are the steps that you need to follow on your Laptop,Android phone,iPhone; to Report a review on Google:


Sign into you Google My Business account

How to Sign in to Google My Business ?


Incase you have multiple businesses or locations linked through same account, click on the business/location you would like to manage

Select the location from your GMB Profile


In the menu click on “Read Reviews”

Selecting Read Reviews on GMB Profile


Search for the review you’d like to report. There are 3-dots adjacent to each review on the right. Click and Report review

Selecting the negative review and reporting it

On clicking “Report review” you will be directed to a page to choose the reason for reporting of review..


As per Google the following reasons are considered as policy violation for reviews, choose the one under which your review falls and click on Send Report

Selecting a reason for reporting a negative review


Once your request is submitted, you will get a message, confirming the same

Negative review has been reported to Google

Need Help with GMB Optimization

What happens after you Report Review (Flag as inappropriate) on your Google account?

After reporting a review through Google My Business account, it’s important to note that the assessment by Google may take a few days to complete. During this period, Google’s team will carefully check the reported review to determine whether the review violates Google’s policies. This meticulous review process ensures a fair evaluation. Expect to receive an email from Google within a few days, updating you on the status of your report and any actions taken as a result of their investigation.”

If Google Denies to Remove the Review: In many cases, Google’s response may state, “We have accessed the review, and have not found a violation of our policies.”

Response from Google on removal of negative review

Don’t be disheartened; this isn’t the end of the road. The next option you have is reaching out to the Google support team and discussing your case.

How to contact Google My Business support?

Here is the step-by-step guide to contact the Google My Business support team:


Go to

Contacting Google My Business Support


Sign in with your Google My Business account’ Gmail id.


Scroll down and click on Contact us, under “Need more help?”

Selecting Contact Us from Need More Help


Choose the business you need help with.

Choosing Business from Contact Us


Mention your issue as “removing reviews” or just “managing reviews”. Click on next steps

Choosing Remove Reviews as an option


You will reach step 2 (Resources), click on the next step again. Skip clicking on any other options here

Choosing Resources as an option


You would be able to either see all or any of the below mentioned contact options:

Phone, Chat, Email.

Choose the option suitable for you and start the conversation. Explain your issue in detail and state out the reasons as to why you would like to get the review removed.

Remember, Google will not remove a review just because it is bad or negative. You need to state out reasons supported with Google policy for a desirable action.

How We Got Our Clients Review Removed From Google- A Case Study

Our client, a healthcare center, got 4 negative reviews in a time frame of 2days. They appeared to be posted by the same person using different ids. Each review had deplorable language against the Doctor, which deeply disturbed our client.

We promptly initiated the 'Review' process through the clients’ Google Business account. However, to our dismay, Google responded within a few days, stating that the review could not be deleted as it did not violate any of their policies.

At Growth Accelerators, our philosophy is working as a partner with our clients and thus we did not stop there and team via email (that was the only option coming up for our client’s account) explained the complete scenario. We were then in constant touch with the support team representative over the email, who kept us updated about the status of our concern. The case was transferred to a specialist for a deeper evaluation and making a decision on our case.

After an ordeal of a couple days, we received an email from Google; “A review has been removed from your Business Profile".

Confirmation from Google that a review has been removed

Absolutely. We had a big SMILE. This completely made our day!

Eventually we got 3 out of 4 negative reviews deleted from Google.

But, there would be times Google would not find any violations and may not remove the review. You may then go to the second option. Let’s delve into it:

Let’s Connect to Discuss your Requirement

Option 2: Request your Customer to Delete the Review

Turning your bad review into a good review is POSSIBLE. We have also seen customers deleting bad reviews on their own, just that it may require you to get into the root cause of their issue and resolve it. This process requires patience and persistence.

Let’s look at how you can persuade your customers to edit/delete a negative review:

  • Be calm even when the review has some harsh words for your business.
  • Evaluate the situation carefully. Try to contemplate what leads to such feedback.
  • Respond to the review. Be articulate.
  • Your response should be Do not get offensive or defensive while reverting.
  • Own up the mistake and apologise.
  • Address the issue and offer a Try to get in touch personally.
Response to a negative review posted on GMB

Once you have offered the solution, reach out to them to understand if they still feel the same way. And if something else could be done further from your end to resolve their concern.

If they are happy now, then Congratulations! This is exactly the right time to ask them to edit or delete the negative review they posted. Share with them the following steps to edit/delete their Google review

Steps to edit/delete our own Google review:


Go to, user should be signed in with the same email id that was used to put the review.


On the top left of the page click on the three horizontal lines

Steps for deleting Google review by a user


From the Menu click on “Your Contributions”

Google Maps, your contributions


Click on “Reviews”

Selecting Reviews from your Google Profile


Look for the review in question. Click on the three dots on the right side on the review. Three options would appear- Edit review, Delete review, Add photo

Selecting the review that you want to delete


Click on edit or delete review and post


If either of the ways recommended above does not work and that harsh review still continues to appear on your business listing, don’t get disheartened. You can still downcast that negative review by asking for reviews from existing customers. As per study, most people read the top 6 reviews while researching a company.

So, the bottom line is regularly asking customers with good experience to post their feedback online. Respond to all the reviews, be it positive or negative more promptly, make your customers feel “You care”. And If it’s a fake review, it’s always worth trying to get it removed.

When in today’s time, brand reputation is more fragile than ever, it is essential for Businesses to be vigilant and on top of everything that needs to be done to protect it.

Still have queries about your GMB reviews? Not sure how to manage your GMB for great visibility and traction? Reach out to our team, we are experts in Google My Business management.

Contact us at or call us at +91 9717766580, Now!

  • Skyler Hinton
    Posted at 22:22h, 03 July Reply

    I appreciate you sharing this blog post. Thanks Again. Cool.

  • Zackary Mcgee
    Posted at 08:55h, 09 July Reply

    I’m often to blogging and i really appreciate your content. The article has actually peaks my interest. I’m going to bookmark your web site and maintain checking for brand spanking new information.

  • Izabelle Castaneda
    Posted at 19:09h, 11 July Reply

    I am truly thankful to the owner of this web site who has shared this fantastic piece of writing at at this place.

  • Chana Walsh
    Posted at 07:33h, 14 July Reply

    You’re so awesome! I don’t believe I have read a single thing like that before. So great to find someone with some original thoughts on this topic. Really.. thank you for starting this up. This website is something that is needed on the internet, someone with a little originality!

  • George Lynn
    Posted at 13:31h, 20 July Reply

    I do not even understand how I ended up here, but I assumed this publish used to be great

  • Higold Milano - arredamenti giardino
    Posted at 12:25h, 21 July Reply

    Great information shared.. really enjoyed reading this post thank you author for sharing this post .. appreciated

  • Londyn Eaton
    Posted at 14:02h, 21 July Reply

    Good post! We will be linking to this particularly great post on our site. Keep up the great writing

  • kuker - forbici da potatura professionali
    Posted at 15:00h, 21 July Reply

    I just like the helpful information you provide in your articles

  • Rylie Dougherty
    Posted at 16:10h, 21 July Reply

    Awesome! Its genuinely remarkable post, I have got much clear idea regarding from this post

  • Yorum Satın Al
    Posted at 01:34h, 22 July Reply

    Useful article, thank you. Top article, very helpful.

  • pvc y
    Posted at 03:17h, 25 July Reply

    Great information shared.. really enjoyed reading this post thank you author for sharing this post .. appreciated

  • Kylee Norton
    Posted at 10:39h, 25 July Reply

    I really like reading through a post that can make men and women think. Also, thank you for allowing me to comment!

  • Lilly Ray
    Posted at 16:02h, 26 August Reply

    This is really interesting, You’re a very skilled blogger. I’ve joined your feed and look forward to seeking more of your magnificent post. Also, I’ve shared your site in my social networks!

  • Troy Olson
    Posted at 14:29h, 28 August Reply

    Very well presented. Every quote was awesome and thanks for sharing the content. Keep sharing and keep motivating others.

  • Abril Robbins
    Posted at 13:57h, 29 August Reply

    There is definately a lot to find out about this subject. I like all the points you made

  • Tristen Franco
    Posted at 02:20h, 23 September Reply

    I truly appreciate your technique of writing a blog. I added it to my bookmark site list and will

  • Myles Valentine
    Posted at 06:06h, 24 September Reply

    Hi there to all, for the reason that I am genuinely keen of reading this website’s post to be updated on a regular basis. It carries pleasant stuff.

  • Mariana Rollins
    Posted at 07:06h, 24 September Reply

    Awesome! Its genuinely remarkable post, I have got much clear idea regarding from this post

  • Audrina Reynolds
    Posted at 16:28h, 24 September Reply

    I just like the helpful information you provide in your articles

Post A Comment



    Select the services you are interested in: *